We booked our venue at beginning of Sept for 12 Sept next year. Its a converted barn where we will have ceremony and reception, around 50 day and 80 evening guests. We arranged ceremony room, welcome drinks, afternoon tea, hog roast, wine on tables, fizz for toasts, chair covers and sashes, and dj for just over £3k. We paid 500 deposit when we booked.
Now for the reason I'm worried. We have had no written confirmation, which was also supposed to contain the dates and amounts we would have to pay, the first of which was 12 months before the day.... that passed 2 weeks ago but because we have not been told the amount we haven't paid anything. I have chased these details a number of times but have had emails not responded to and phone calls not returned. I have spoken to the woman that runs the place last week and she assured me the confirmation would be sent straight away but still nothing. I have sent an email today telling her how concerned i am and that if we don't hear back with the confirmation and payment dates then i don't really see how the planning can continue.
Am i right to be worried? If we do have to look elsewhere then as i see it they will have to give us our deposit back as we have no contact and no details of their cancellation policy. I am loathed to start the search again as we chose this place cos it was a more relaxed plan at a price we can afford. I really don't know what to do
