Would you complain!?

That is not chargrilled its burnt simple as. To be honest Flow I would have had the manager out and not even bothered with the waitress.

I have found this with a lot of restaurants when they are quiet. H and i went for lunch once and we were one couple of about 5. We sat down and were there for 20 minutes. We were handed menu's when we sat down, but after that no one looked the road we were on. I heard another couple saying something similar and they'd been there longer than us.

We got up and left and i made sure to put my menu back saying rather loudly to H that i had never been to an establishment so badly run, and that i was shocked that these so called waiters and waitresses still had jobs seeing as they were doing F all.

But to answer your question, i would write to the establishment in question and tell them of your experience and how disappointed you were with your meal and experience. Include the picture. I'd also maybe send a copy to the head office and see what they say.

Hell yes! It looks disgusting! And coupled with the bad service then I would totally complain. You never know some vouchers might come your way :-)

Same. The waitress is paid to wait tables, the manager is paid to handle complaints.

I'd have complained there and then!

Harvester served me a jacket potatoe covered in mud before! They cancelled our whole bill and gave me a new meal. And free puddings...

Morning Flow! I work for a sizzler pub, similar to Harvester pubs, and I would get my ass kicked if I gave you that kind of service. If the customer complains, you have to take the food back no doubt about it. Have you looked on their website to see if they have a feedback form? We run a competition with ours too, so there might be an added bonus for complaining as such. Def. complain about it, especially if they were quiet!

I agree to an extent, but I would like to think that I would be able to handle most complaints without getting my manager involved!

I would be really annoyed and would definately complain. Irrelevant of whether it's chargrilled, if it looks burnt and tastes burnt- although I'm not sure a human is capable of eating that- then as the customer you are right. They should have rushed you through another order or given you your money back there and then. No question asked.

Send a letter to them explaining how disappointed you are with the overall lack of service and how much inconvenience they caused you.

I guess it all depends on the complaint...

if we wernt un such a hurry id have taken it up with the manager!!!

It does indeed. If there is something wrong with the meal you have been served, surely that is something a waitress could handle? If it is about the service you have been given, or the attitude of the waitress then I would have thought you would have got the manager involved?

I work in retail and if someone had a complaint about something a colleague had done (like the chef overcooking the food) I would leave it to the manager.

I suppose every work place is different then. We always try and sort customer complaints out as quickly as possible direct with the kitchen. and get the manager involved as a last resort. We will have to agree to disagree on this one!

I would have complained there and then and as I was in a hurry asked to see the manager. But yes, I would still complain now as you obviously had a good reason to be in a hurry.

Most of the complaints we receive end up costing the company money as well so we have to check with the manager or pass it on to them.

I agree that you could have spoken to the manager on the day but it's obviously too late now!

I would send an email or letter addressed to the manager along with the photo and details of every complaint you have. Length of time to arrive, state of food, waitress reaction anything else you might want to raise.

We get this every now and then and email complaints always get dealt with swiftly in the form of muchos apologies and usually a voucher for a freebie. The ones I really hate are people who say to your face as they're paying that everything was ok and then send a big ranty complaint when they get home (I always ask when I take payment even when I know the answer might not be positive so that I can apologise and deal with it and then pass on all the complaints they make to the relevant staff)

I would definitely complain.

That's not chargrilled, that's charkilled!