In which SophieM takes on the might of the evil pizza delivery company, and justice prevails
I am feeling really rather pleased. Last night after getting back from a week away, unpacking etc, we were both starving and knackered, so ordered pizza. In an effort to be healthy, I suggested Firezza, the local posh, woodfired pizza place. A few minutes later, the vastly expensive half-metre of pizza arrived, and I heard loml's somewhat doubtdful call from the kitchen - "Daaaarling...?"
Well, honestly, I have never seen such a total abortion of a pizza in my life before. In place of the lovely crisp, like-Mamma-makes creation I'd imagined, we got a soggy base, laden with tomato sauce and with a few folorn bits of chorizo and three basil leaves scattered over it. Much of this had found its way on to the lid of the box. So of course, I got straight on the phone to them, but they'd clearly called it a night and weren't answering. So we were reduced to ordering cheap, lardy pizza instead, and it was rather nice.
Today as soon as they opened I called, and was told I must ring after 5 to speak to Josef the manager. I did so.
Conversation went like this:
SophieM: Hello, Josef, I wonder if you can help me. We ordered a pizza from you last night and it was nasty, and I'd like my money back. I tried to phone immediately we opened it but you were closed, so I am phoning now.
Josef the Manager: I can give you 25% off your next order if you weren't happy.
SM: No, I'm afraid that isn't acceptable, because we weren't actually able to eat any of it as it was so horrible. [itemisation of pizza's manifold faults follows]
JtM: Okay, next time we will give you a free pizza.
SM: I'm afraid that isn't acceptable either, as we shan't be ordering from you again. I'd like a refund.
JtM: I can't refund you, because we have closed the banking from yesterday.
SM: That really isn't my problem, is it? We paid cash, and I'd like you to send someone round now with a cash refund.
JtM: Okay then.
SM: Thank you.
A few short minutes later his driver turned up, handed over the money, and took back the pizza, which I'd kept as evidence ?
Just a quick lesson, Hitchers, in the power of being polite, persistent and assertive, and how it can get you £16.80 you thought you'd never see again ?
