OH and I visited our reception venue today. It is even more beautiful than I remembered it, but we were both quite p*ssed off with the service we got when we were there. The woman who went over all the details with us had never met OH before although she met me when I went there with my mum back in Jan and was nice then - possibly because my mum is older and because she is the one paying for food and hire of the venue. Today she had a real attitude and we felt like she was judging us. It wasn't anything that I could really complain about, but little things she said which seemed a bit...bitchy? Like when I told her I wouldn't be drinking at my wedding apart from a glass of champagne to toast with her reaction was 'on your wedding day? Oh. Okaaaay...' It was a similar feeling when we told her we wouldn't be having a florist or chair covers, she said 'how about a cake? Are you having one of those?'
She also seemed to be a bit funny about us having a smaller wedding than we had originally thought (she seems to have forgotten that I e-mailed her twice about this).She was vague (and didn't seem to really care) about what some of our guests with special dietary requirements would be eating. She asked us whether we had decided which canapes and when we said that she had never sent us the options she didn't apologise. She mentioned as an afterthought that our dj would have to use their soundsystem and lighting (and we have to pay for the privilege), and in the same breath said that 'if he won't then one of our djs will do it.' She never told us this when we saw her back in Jan or through any subsequent e-mails or phonecalls, or when our dj called the venue for info. I asked why she hadn't said anything to our dj and she said 'oh I talk to so many djs I can't remember, but I always tell them about the sound system.' I was so cross because we only have a month to go and so of course have already booked our dj, paid £100 deposit and he had ordered lighting for us. Luckily our dj has been really helpful and is going to sort out it all out with the venue, cancel the lighting and reduce the fee we owe him. It didn't sound as if they had been particularly helpful when he called them the first time - they wouldn't even give him the dimensions of the room he would be playing in!
Urgh, needed that rant. Hopefully she won't be around on the day (or will make herself scarce)!
