So angry for my mum - need to vent

Did you happen to see the older one's name badge? I'd put in a complaint, but thats just me.

Sorry that you and your mum had to go through that!

I am hearing more and more horror stories like this about old ladies in bridal shops being bitchy and generally not very nice to potential customers.

It certainly puts me off going to one, and I am sure they are not all like this.

Horrible bitter lady.

Hope that future experiences are much better and make up for this bad one

How rude!! I have had simular experiances from wedding dress shops- one moaned that I had brought too many people with me! Jacque Vert were the same with my mum when we went, she asked if the assistant would take the dress off the mannequin as her size was not on the rails and she basically said no! Write a complaint email to head office but not sure what it would have done.

How they expect to get any business is beyond me- is there anywhere you can write a review online- hot them where it hurts? Oh and I would put in a complaint.

Wow, Rude... that's all!

Your poor Mum.

I would have to have said something to the woman, how rude. How do they get any business if she carries on like that?

I'd complain about her.

Thats awful. I heard of a wedding dress shop in my area that told a bride to be she shouldnt shop there because judging by what she was wearing she couldnt afford their dresses anyway ? Hope your mum is ok xxx

That is disgusting!!! No one should ever be treated like that! U should definitely make a complaint about that woman x

Nae Need! That is utterly appauling! I can't believe anyone would be so rude. It's not called for. If it had been me i would have been kindly asking the woman to lose the attitude and remind her that with good service you tell one person, bad service, you'd better believe the whole hitched community is going to hear about it. Name and shame i say!! Hugs to you and your mum. And as far as sizing goes, everywhere is different. 2 of my size 14 bridesmaids are in size 18 dresses, so that just goes to show that size is just a number!

That is terrible, you would think they would be bending over backwards for your custom not turning you away. Would definately complain to Head Office, it may not help you or your poor mum now but will stop that behaviour from continuing.

Thank you all so much I've just read all your replies out to my mum over the phone and her response -"ahhhh what lovely people tell them thank you very much, no wonder you spend so much time on there! I don't want to cause a fuss though love by complaining" Personally I am going to complain in writing without mum knowing, unfortunately I didn't get her name tag but I have a funny feeling after speaking to my mums friend last night that she is the owner not an assistant - so don't think writing in is going to get me anywhere :-( Xxx

HOW RUDE!

I would write in anyway Holly-Jayne, even if she is the owner she ought to know that she has lost business. Maybe tell a little white lie and say you had been planning to buy an outfit but have been so put off by the disgraceful, snooty, unhelpful and just plain rude attitude of the staff that you will now be going elsewhere and advising others to steer clear also.

Your poor mother... a size 12 is certainly not large! I can't believe the awful attitude in that shop and you are very restrained not to have named and shamed!

Just goes to show as well that it's not always the younger generation who are rude/unhelpful/useless, as they are so often made out to be!

@ Luna_12... that's also a disgraceful story! Some people are rich but don't dress it! One of my best friends from uni comes from a relatively well-off background and always dresses in hoodies and tracksuit bottoms... she went to Tiffany's once to buy some expensive earrings and they treated her like a silly young girl with no money and ignored her in favour of someone else. So that shop assistant lost commission!

Oh your poor mum, I hope she's feeling okay, just tell her to ignore the miserable cow

What a nasty experience, if you speak to anyone about bridal shops tell them about your experience, after all theres no press like bad press! I bet she looks beautiful on the day xx

Regardless of how much money a person has, they should always be treated wtih respect...

I don't know what it is with some bridal-shop workers.. I've found a few I have seen and dealt with in the past to be rude and arrogant and typically ignorant too! I'm so sorry your Mum had a bad experience. I'd write a formal letter of complaint. It might not actually achieve anything but it'll mke you and your Mum feel better xx

Just a perfect example of not judging a book by its cover really ?

That's horrible some people are so rude.

Well obviously, surely that doesn't even need saying... the point of my story though was that the shop assistant lost out by not doing so...

Thank you all so much, do you think it would be better me going there in person or writing a letter or both?

I know it's not going to get me or mum anywhere other than the peace of mind that weve put that snotty cow in her place but I don't want other customers being treated in such a bad way - makes me so angry!

That's a horrible thing to happen to anyone! I can't believe shop assistants can be so rude. I would go in person, but only if you can handle your anger to get your point across without getting upset or really rude like they did.

Your poor mum.

If I was treated like that I would be tempted to go to our local paper actually! Not sure what they could actually print but it would definatley give the shop a kick up the bum and make them realise how disgraceful they are.

I second what Tray1980 said, that sounds bang out of order and I would definitely complain!! ? I would go in, even if you don't come into money with loads of other bags full of stuff (like in pretty woman) just to rub her nose in it lol sorry you had such a rotten experience! xx