vista print disappointment

Oh that's really unlucky. Try taking a pic of what you've received and send that to them so they can see the problem for themselves.

Personally I had a fantastic experience with them, so I think this is just one of those unfortunate once-in-a-blue-moon ***-ups!

Unfortunately, you often only find out how good a company is when something goes wrong. Vistaprint let me down big time....hence i wouldn't touch them with a barge pole.....I use Minuteman Press

Aww thats rubbish, what was on them when it shows the example where you have to click the comfirm button for your order?

We had a really good experience with them - ordered LOADS of stuff which all came out fantastic!

Hope you get to the bottom of it soon

I went back and checked my order and got my OH to check i hadnt made a mess but he assures me it wasnt me (this time!) its no big hassle as im probably going to have to move the wedding anyway cos ive just found out im pregnant - maybe someone trying to tell me something - like i said im tres unlucky that said they cost me money so i will be asking for it back!

Vistaprint are pretty good at rectifying stuff. My friend ordered 100 save the date magnets from then and her postman left them under a bush in her garden to get wet and ruined. Vistaprint sent them out again for her and claimed back from royal mail.. The postman did it again!! So Vista sent them out again.

That's spooky Sandy, I have just picked up a leaflet for MInuteman at my Curves gym - are they good?

Aw that's rubbish Nicam. I've always had good service from them.

But congrats on the pregnancy!

Well they emailed me last night at 10.30pm and said they will re-print them free of charge and sent me proofs to confirm so looks like a happy ending to this one ?

That's good I was going to say, when I haven't received things in the time scale they have sent them out again. I been using them 5 years now

I've found on large orders, such as 5000, their prices equalled vistaprint and their quality exceeded them. The nice thing is you can ring them up! Minuteman press is a franchise so they have places all round the country. I first started dealing with the one in Bristol but now deal with the one in Peterborough (only because they supported a trade show I organised there). The quality and service is the same whichever one you go to. I'm not sure how their prices compare on smaller orders though.

I fell out with vistaprint because i'd ordered and paid for 5000 postcards. It was a really tight schedule because they were an insert for a national magazine. vistaprint lost the reverse side of the postcard but didn't contact us and tell us. We were waiting anxiously for them to arrive by post...and they didn't. After waiting a week we got a brief statement saying the order had been cancelled and money refunded. Panic stations....I found minuteman on the internet, rang them up, asked if they were able to bail us out etc..... the price was the same and they even split the order sending them directly where they needed to go..... now thats service!

Sorry to hear about these dissapointments.

I just got my vistaprint orders in the post and they look fab!! Very happy bunny here. Hope they come out better for you this time Nacam!

I know exactly what your talking about as it has happened to me but only on some address stickers!!

Just to update - ? I got my reprints within 7 days and all is well with them so cant complain

Aw i;m glad they were sorted, I am going to have a browse this afternoon and see what I might like for invites!

Have a look at this post - its from a while back but this is what inspired me to look. A lot a people make their own but i just dont have those sort of skills, i can just imagine the glue everywhere!

https://www.hitched.co.uk/Chat/forums/t/179885.aspx

Thanks - that was the same as me - I was posting in there as wasn't having much luck finding what I needed - going to have a rummage as I have 2 lots of invites at home which are OK, but not right.

I am thinking of maye trying to brochure and putting all the travel info etc in there too.

Thats a great idea!

I've ordered heaps from Vista and they've always been great for quality and price. The only problem I've found is the promotional emails don't say that on;y some products are free so I've spent loads of time perfecting something to find I'm being charged for it. Then trying to contact them to discuss it ended up in a long phone call with alot of hold time before I spoke to them. Other than that I've always found them to be fantastic and have actually just ordered a massive amount of invites etc from them.

I am trying on the invite front, but really struggling to come up with the right words - taking a break from it and then going back.

In the mean time I ordered a whole load of stuff I didn't need - a bag called "emergency kit" which will be at my venue, a notepad to write all the honeymoon details in, a letter head for thankyou notes and a T Shirt for bed saying "Mrs **** to be" on it. Soppy I know!

Are VIST PRINT really that bad?

We was considering using them to print out some of our Wedding Photos.

No absolutely not. If you have a hunt through the threads there are heaps of people who are over the moon with their deliveries. I love them!

No, I dont think they are bad-it was a mistake on their behalf and they fixed it immediately for free so im 100% satisfied. In my first post i was just trying to make the point not to leave it too close for time incase there is a problem with your invites. I am now going to order my day & evening invites too - just waiting for them to go down in price!