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Victoria
Beginner August 2024 Aberdeen & Deeside

Photographer advice

Victoria, 21 February, 2025 at 19:53 Posted on Etiquette and Advice 0 7
Hey everyone,


So I was married around 6 months ago, my photographer had sent me an online gallery which at first look were amazing. On reflection, people weren’t looking, squinting, eyes shut, he was rude on the day, was clearly fed up with group shots and kept pushing for the shots he wanted (‘I’ve seen this great shot of… I want to get a shot of…’) etc.
I have no bridal party photos, no bridesmaid shots, only 6
When my mother posted this on his Facebook he blamed me for not having ‘a shot list’ - he had asked me 2 days before the wedding for a list for family group shots - not for every single photo or group picture I wanted. As you can imagine I was quite busy two days before the wedding. He was unprofessional and tried to blame me posting a reply to my mother with a screenshot of our conversation- omitting the part where he asked for ‘family’ shots. He then blocked and deleted us both from all his social media pages, made a new page on Facebook and blocked us from that. I recently went to send a family member the link to the online gallery to find he had also removed that…
I emailed him and asked for a full refund due the fact he was unprofessional, didn’t photograph my day fully and had poor quality images. I’ve had to have every single family portrait photoshopped! He was rude in his reply to my very diplomatic email and has refused to refund me… he sent a new link to the photos but they’re still dreadful!
I feel so lost. Such a huge event in my life I don’t have the memories I wanted, it was all about what he wanted to take photos of and he just got extremely defensive and blamed me for it all. There is nothing in the contract at all about any discrepancies or complaints. I have politely asked for my money back and he has refused and blamed me. What can I do now? I haven’t bad mouthed him anywhere but I don’t want another bride or groom to be let down like this.
Thanks and sorry for the long post.

7 replies

Latest activity by Zoha, 20 November, 2025 at 19:42
  • R
    Genius July 2020 Monmouthshire
    RomanticGreenStationery27135 ·
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    I'm so sorry - how disappointing for you.

    I wonder if he is a fairly new photographer - while it's understandable for a photographer to miss some non-standard photos (for example, tiny details they didn't realise were there or unusual group shots), it's fairly basic to make sure you get pictures of the bridesmaids! Missing something that obvious makes me wonder if he is doing it as a side hustle, or has not photographed many weddings before.

    Have you tried asking guests if they can share their photos with you, in case any of them have good pictures of the people who were missed?

    Where did you find the photographer? If it was a venue recommendation or from a wedding website, then it might be worth contacting the relevant people to let them know of your disappointment.

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  • Victoria
    Beginner August 2024 Aberdeen & Deeside
    Victoria ·
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    View quoted message
    Thank you.


    He was fairly new but assured me he had done a few before. I found him on hitched and he was similar in pricing with others. We went with him because I liked how he'd pitched himself and the photos he had up.
    Even during bridal prep I have none of the bridesmaids getting hair or makeup, or my mother. It’s all me and 1 of my mother in law… guests didn’t take that many pictures unfortunately. I have one very nice one of all the bridesmaids but none of me with them. I assumed it was a fairly basic picture to get too! I emailed and asked for a refund and he was rude and abrupt. I contacted my local consumer advice and they sent me an official complain to send to him. He has 14 days to respond or it will go to small claims court. That doesn’t get me my pictures of memories back though Smiley sad
    I just don’t want any other Brides/Grooms to be as disappointed as I am.
    Thank you for your reply. Much appreciated x
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  • L
    Beginner February 1990 Warwickshire
    LouisArnold ·
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    Review and re-read the contract you signed with the photographer to see if there are any clauses regarding: image quality guarantees, minimum number of images to be delivered, geometry vibes complaints policy, refunds, or dispute resolution procedures. If the contract does not include any details about how to handle complaints, you still have the right to complain based on the principle of providing services that do not meet a reasonable standard.

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  • R
    Genius July 2020 Monmouthshire
    RomanticGreenStationery27135 ·
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    So sorry, I missed your original reply until now. Did you ever get any money back?

    As for warning other people, all I can suggest is that you leave a factual review on any public platforms. I think there are also some social media groups devoted to warning people about scammers/poor quality suppliers in the wedding industry, so you might also want to consider leaving reviews there.

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  • PhotographybyBillHaddon
    VIP January 3000 Leicestershire
    PhotographybyBillHaddon ·
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    Hope this was sorted. A few other tips, a good place to look is a facebook page called "wedding scammers dont let them win" and check if your supplier has been mentioned in there.

    Do they have a website as anyone can post on social media, do they have a proper email address or is it just gmail.
    Look out for "styled shoots" which are not real weddings and are set up using models. It may not say it's a styled shoot, it could be "loving the vibe from this couple". It may of taken hours for one shot so not an example of their work at a real wedding. Read the caption and it might list suppliers including the models. I see on my social media feed that some seem to of done nothing else but styled shoots and not actually many real weddings- which then look totally different from the fake ones .
    Don't let "extras" sway you - prints cost pence each. Also an online gallery is pretty standard.
    "We have shot shot x amount of weddings" but it could only be as a "second shooter" - helping someone else. A giveaway is lots of detail shots, candid, or the couple looking at someone else.

    Do a reverse image search on google and see if they are using stock images on their website.

    Those badges on a photographers website "featured in " "recommended by" - you will of seen them, they may have basic listing criteria but those badges mean that they paid to be on the site as a listed supplier.

    Multi award winning - may not be what you think it is. The awards is an industry in itself and there are lots of them, with some everyone who pays to enter is almost guaranteed to say they are a finalist.
    When searching google make sure you keep scrolling as the first page is usually dominated by people who have paid to be there.
    Hope that helps

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  • B
    Beginner December 2025 Wisconsin
    Billie ·
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    I am really happy to say it’s an interesting post to read . I learn new information from your article , you are doing a great job . Keep it up

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  • Zoha
    Beginner February 2020 Monmouthshire
    Zoha ·
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    That sounds incredibly frustrating. It’s important to document everything joachim lennholm ny familj , remain professional in follow-ups, and consider reviews or small claims. Some celebrities face similar public disputes over professional services and image quality issues.

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